I value your support and want you to be happy so please email firstname.lastname@example.org should you have any concerns or questions about your purchase.
If you change your mind about the products you have purchased from us, we do not offer a refund but are happy to provide a credit note for the purchase amount. The shipping costs are your responsibility. This includes cases where the incorrect size has been purchased.
- Item(s) must be returned within 7 days of purchase.
- Items(s) must be unworn, unwashed, or otherwise unused with all original packaging/tags attached.
- Giftcards, sale and clearance are not eligible for a refund or exchange.
If an item is faulty then we will meet our legal obligations which may include refunding the purchase price and shipping charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. Warranty cases are determined on a case by case basis. We have a 6 month replacement warranty period on all of our Amber Pieces. Please note this excludes fair wear and tear.
How do I return an item?
- Email email@example.com
- Include your Order Number (can be found in your order confirmation email) and information around the item(s) you would like to return or exchange.
- All returns/credit notes/exchanges will take 2 days to process once items arrive back at our warehouse. We suggest using a trackable service when you send your items back to us.
- All exchanges will be charged a return shipping fee.